Policies

Processing Times 

Due to a high volume of orders, our processing times are currently extended. By placing your order and acknowledging the policies at checkout, you agree to our processing timeframe of 2-4 business days, excluding shipping durations. Each item is hand-poured to order, which requires some time, but we assure you that our products are worth the wait. Please be aware that the mentioned processing times refer to business days, which are Monday through Friday. Thank you. As always, we are committed to processing orders as swiftly as possible. 

Once your order has been placed we are unable to cancel or refund that order.

Assigned Pour Dates

If you create a free account and place your order while logged in, you can access that account and select "order history" to view the status of your order's pour date. The pour date is the day we pour up your goodies, just for you. You'll receive an email with tracking information on the morning of your pour date.

Changes or Additions To Orders

Please ensure that your order is complete and to your satisfaction before finalizing, as we cannot alter or add to orders once they have been processed. No exceptions to this policy can be made. We appreciate your understanding. After an order has been placed and processed, it cannot be canceled. 

Privacy Statement

Candles By Victoria values your trust and is dedicated to the protection of your provided information. We have implemented physical, electronic, and managerial measures to thwart unauthorized access, preserve information accuracy, and guarantee the correct usage of information. Candles By Victoria pledges not to sell, rent, or trade email addresses, nor reveal any personal details of our esteemed customers. Your privacy is honored, and your patronage is greatly appreciated.

All Sales Are Final

Merchandise is eligible for credit only if it is defective or damaged upon delivery. You must contact us within three business days of receiving your order. Please be prepared to provide a photo of the defective or damaged products to file a claim with UPS. We may request that you return the damaged or defective item to us. We will not be responsible for or reimburse any shipping costs. If the product is determined to be damaged or defective, we will credit your account in the amount of the product.

Due to the unique, hand-poured nature of our products, each candle is distinct. While we strive to match the images on our website, it's important to note that our candles are crafted with care and individuality by human hands, not uniformly produced by machines. Each candle is a special creation, made just for you.

Refunds or exchanges are not provided if a fragrance does not meet your preferences or if its strength is insufficient. It's important to note that cure time significantly affects scent strength; if your wax's aroma seems weak upon arrival, allow additional cure time. Further details on cure time can be found on our "Candle Care" page.http://www.candlesbyvictoria.com/candle-care. If you are hesitant about a particular scent, we suggest ordering a sample size before making a large purchase. Should you receive a damaged product, please contact us immediately using the email provided in the contact section of our website.

Finished "melt" products are measured in fluid ounces where noted.

Container availability may differ based on supplier stock.

Summer Heat & Shipping

At Candles By Victoria, we take every precaution to ensure that your wax products arrive in perfect condition during the hot summer months. With over 25 years of experience in shipping wax products in the summer, issues have been rare. However, please note that UPS does not provide reimbursement for melted candles or wax melts. Consequently, Candles By Victoria cannot be held liable for melted products. While ordering is at your own risk, we assure you that we take extensive measures to wrap and package your items to endure the heat. 

We also recommend arranging for someone to be available to receive your order promptly, preventing it from being left outside for too long.

Gift Certificates & Gift Wrapping

Unfortunately, our website does not allow the combination of gift cards. Only one gift certificate can be applied per order as per our system's limitations. Additionally, we do not provide gift wrapping services.

We Ship UPS Ground & SurePost 

We reserve the right to select the shipping method that best suits the order's requirements.

SurePost, a shipping option provided by UPS, delivers to all U.S. addresses, including P.O. boxes.

The transit times for UPS SurePost usually range from 2 to 8 business days within the contiguous U.S., depending on the destination ZIP code.

Should a SurePost package be returned to Candles By Victoria because of an incorrect address, the customer will incur the return shipping fee and the cost to reship the order. It is crucial to ensure your address is accurate before completing your purchase.

NOTE: For orders sent to a P.O. Box, we will use SurePost, as UPS Ground does not deliver to P.O. Boxes.

For orders exceeding $100.00 that qualify for free shipping, an actual physical address must be provided.

We Currently Only Ship Inside The US

UPS Ground and SurePost tracking numbers will be sent automatically to the email address provided during account setup or used for guest checkout.

Once your order is dispatched, we'll send you a notification via email. You can track your package, review orders, print invoices, and manage other details from your "My Account" page at any time.

We're grateful you chose Candles By Victoria. Thank you for your business!

Disclaimer

1. Candles By Victoria is not responsible for - incorrect e-mail or postal address.
2. Candles By Victoria will be responsible for - damaged candles due to delivery mishandling.
3. Candles By Victoria is not responsible for - lost or missing packages due to postal delivery error. 
4. Candles By Victoria shall not be responsible for any injuries, damages or losses of any kind due to your use of any product purchased from Candles By Victoria. In any case, our maximum liability to you is the amount you paid for the product.
5. We reserve the right to modify, alter or discontinue any policies and terms included herein at any time without notice.
6. Your purchase from Candles By Victoria signifies your acceptance of the aforementioned information and policies.